Solution Process:

• Analysis: Analyzing the nature and scope of the complaints to identify common issues.
• Collaboration: Collaborating with the product development team to understand the root causes of the defects.
• Action: Taking corrective actions such as recalling defective products and implementing quality control measures.
• Communication: Communicating with customers to apologize for the inconvenience and provide updates on the resolution process.
• Follow-Up: Following up with customers to ensure their complaints have been resolved satisfactorily.

Skills Required:

• Analytical Thinking: Ability to analyze customer complaints and identify patterns.
• Collaboration: Skill in working with cross-functional teams to address product defects.
• Problem-Solving: Capacity to devise effective solutions to resolve customer complaints.
• Communication: Ability to communicate clearly and effectively with customers and internal teams.
• Customer Focus: Commitment to addressing customer needs and ensuring their satisfaction.

By approaching problem-solving like crossing a tumultuous sea, with determination and resilience, teams can navigate challenges and find effective solutions.